IMPORTANT APPOINTMENT POLICIES:
You will receive an automated Confirmation Email from Setmore confirming your appointment. Please check your spam folders to ensure you've received an email. Your appointment is not booked and confirmed until you receive this confirmation email.
GIFT CERTIFICATE Bookings:
Please reply to your confirmation email, prior to your session, with your Gift Certificate Number and the service you'll be redeeming from your Gift Certificate. This allows me to make sure there is ample time blocked for your session. Failure to do so may affect your appointment time.
For IN-OFFICE Sessions :
(please save or screenshot the red highlighted directions below to easily find my office in the building):
Office Address is:
410 North Broadway, East Providence, RI 02914
OFFICE PHONE: 401-935-8451 (please leave a voicemail or text should you require assistance the day of your appointment)
**There is a parking lot with ample free parking on Rosemere Drive at the corner of N. Broadway (at the 4-way red light). You'll need to turn onto Rosemere Drive to access the parking lot.
Enter the building using the Red door marked 410 that faces the parking lot. On your immediate right, there's a door that leads to the Lower Level. You'll see the Heavenly Hugs sign. At the bottom of the stairs, there's a waiting area on your left. Have a seat and I will come greet you at the time of your appointment.
***for privacy and safety reasons, please refrain from waiting in the hallway down near my office.
At this time, the building is not handicap accessible. If you have limitations or difficulty with stairs, please contact me prior to your session.
VIDEO CHAT Sessions:
Default - ZOOM Chat: You will receive a Zoom link in your confirmation email. Please be prepared to log in 5-minutes early in case your app needs to be updated. Check spam folders if you do not receive a Confirmation email. If you prefer FaceTime or a different video chat platform, please reply to your confirmation email with your preference.
PHONE Sessions:
I will call the number you registered with. If you prefer I use a different number, please reply to your confirmation email, prior to your session, with the number.
Service Disclaimer: Gladys Ellen is not a licensed psychologist or specialist healthcare professional. Services provided will not replace the care of psychologists or other licensed medical professionals. By booking, you are agreeing to the support Gladys can offer, limited to her credentials and certifications, and agree to take full responsibility for your own health and healing.
BOOKING/REFUND POLICY:
Prepayment for services is required to book. Your card will be charged upon booking.
PLEASE NOTE: NO REFUNDS. Should you need to cancel or reschedule your appointment, your payment can be used as a credit for services any time in the future. No-shows will forfeit payment credit.
Confidentiality
Customer lists or e-mail addresses are never sold to other companies. Our e-mail list is maintained by a professional third party company, Wix, a certified secure company that ensures your privacy. Each time you purchase a product, subscribe to our newsletter or sign up for any of our free or informational reports or services, your information is added to our main database. Several times each month, we communicate with all individuals on our main database. We absolutely understand that you are busy and promise to only communicate when we have meaningful and important information to share with you. ALL of our emails have a link at the bottom where you can unsubscribe at anytime.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our credit card transaction processing is performed through Stripe, a PCI compliant company. No credit card information is stored on the server used for our web sites.
Contact
If you have any questions about our privacy statement, our practices, or your dealings with Heavenly Hugs, you can contact Gladys Ellen at:
410 North Broadway
East Providence, RI 02914
PH: 401-935-8451
Email: gladys@heavenly-hugs.com